We will provide best solutions for all kinds of technical issues concerning process designs, machines, machining conditions, fixtures, tools, peripheral equipment and software, as well as cell systems that include all of these.
Global engineering system
Our highly skilled engineering teams are located in seven places in the world. These departments act as technical support contacts for the entire sales process, from technical proposals to submission of quotations, contracts, run-off machining, delivery and acceptance inspections.
Our engineering teams handle orders across multiple countries. For example, each process of order placement, run-off and delivery can be carried out in different countries. We will also make proposals based on local circumstances, and work hard to meet requirements from both global and community-based businesses.
Our engineering teams based in each country collaborate with each other to handle orders like this.
At Mori Seiki, we will offer customers the best solutions with a broad outlook based on our comprehensive support system.
Resident engineering service
Mori Seiki has recently established the Resident Engineering Service, in which our skilled machine tool professionals are assigned to customers' factories. We support our customers to solve problems by making suggestions on machining methods and process designs that will raise production effi ciency.
CAM support system
In response to the requirement for CAM capabilities to handle integrated machining, multi-axis machining and simultaneous 5-axis machining, we offer the ideal CAM, tool paths and know-how for test machining on all multi-axis machines.
MSQP (Mori Seiki Qualified Products)
Comprehensive support with machine + peripherals
Mori Seiki provides comprehensive support, from proposal to delivery and maintenance, for high-quality peripherals that offer superior performance and maintainability. The MSQP program is designed to certify peripherals that meet Mori Seiki standards in quality, performance and maintainability. MSQP provides customers with even greater peace of mind.
Advantages of MSQP
- ・Qualified peripherals are arranged by Mori Seiki
- ・Two-year warranty, the same as machines
(Parts relating to machine breakdown will be guaranteed free for 2 years from the date of installation, and labor costs to repair will be free for 1 year)
- ・Toll-free phone support is available 24 hours a day, 365 days a year(Japan only)
⇒Comprehensive support with machine + peripherals
MSQP: Mori Seiki Qualified Products
We offer you the most advanced machine and machining technology to solve your technical problems.
The Solution Center provides solutions for all kinds of technical issues about machining. This center is fully equipped with the state-of-the-art machine tools and equipment, and is clean and spacious.
Advanced Machining Technologies
Continuous research and proposals on improved machining efficiency
We conduct joint research with our customers on improved cutting conditions, longer tool life and increased machining efficiency.
Our unique research on advanced machining technologies, like Spinning Tool and Zerochip®, will be utilized for our customers.
Functions of Solution Center
The Solution Center offers comprehensive support to help our customers improve productivity. Its three major functions are Demonstration Machining, Test Machining and Advanced Machining Technologies.
Decision support for choosing the right machine
Demonstration machining on the machines you are considering will help you choose the right one for your needs. Our display machines are all always ready for demonstration machining.
Comprehensive advice on your machining
Test machining and measurement for your workpieces or drawings take place in front of you. Through the test machining, our skilled engineers will propose you the best machining methods, tools, fixtures and cutting conditions.
[Machines and equipment]
CNC lathes, vertical machining centers, horizontal machining centers, 5-axis machines, Integrated mill turn centers, ultrasonic machine, 3D ablation laser machine
ESPRIT®, NX, Master CAM, hyperMILL, etc.
3D tester, Roundness measuring instrument, Spinning Tool ZEROCHIP® Surface roughness measuring instrument, etc.
Our Solution Centers offer access to the same service anywhere in the world
In addition to those in Iga and Chiba, Japan, the Solution Centers are located close to the major industrial areas in the United States, Europe and Asia. Each center offers the same service regardless of region.