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Support System

Support System

Maximizing Customers' Machine Operating Rates

With a view to reducing customers' machine down time, Mori Seiki improves the speed and quality of service with three sections acting in cooperation: Service Centers, Parts Centers and Technical Centers. We bring the best problem solving skills to bear in order to repair machines as quickly as we possibly can.

2-year warranty, twice the peace of mind.


Parts supply

Parts supply

We have extensive parts bases in Iga, Dallas, Stuttgart, Singapore, Ayutthaya and Shanghai.

Service

Service

Meticulous follow-up by experienced engineers.

Training

Training

Technical seminars covering programming, maintenance, etc.

Applications

Applications

Proposals for upgrading systems and high-efficiency machining.


Rapid field service

The service personnel at Technical Centers throughout Japan will get instructions from the Service Center
and go straight to the customer's factory.

Rapid field service

Using GPS cell phones, the Service Center quickly finds out which service person is closest to the customer's factory.

Rapid field service

The tools, fixtures, manuals, measuring instruments and other equipment to enable a wide range of work to be done are stowed in our vehicles.


MORI-NET Global Edition for peace of mind

With this system, when a problem occurs at a customer's factory,
Mori Seiki's Service Center can quickly provide remote support over the Internet, from alarm diagnosis to recovery.

MORI-NET Global Edition for peace of mind

Service support system

The same level of service throughout the network

Service bases
Europe Asia/Oceania Region Japan North/South America Region
Service Centers/Parts Centers Stuttgart Ayutthaya
Singapore
Shanghai
Iga
Chiba
Chicago
Dallas
Technical Centers 18 locations 23 locations 44 locations 16 locations
Engineering Stuttgart
Paris
(Nagoya) Nagoya Chicago
Die & Mold Stuttgart
Milan
Singapore
Dongguan
Iga
Nara
Chicago
Dallas
Total units shipped

182,000 units (September 2008)

Parts Center

Stuttgart

Stuttgart

Dallas

Dallas

Iga

Iga


Service network expansion

We have built new Technical Centers and expanded existing ones in regions where there is marked economic growth, such as India (New Delhi), Russia (Moscow) and China. We will continue to expand this service network into the future to ensure that customers in every region of the world can receive the same service.

Service network expansion


Alliance with Ellison Technologies, Inc. in the USA

From April 2006 we expanded our strategic business alliance with Ellison Technologies, Inc. in the U.S.A., and started selling through them in eight Midwestern states, including Illinois, Ohio and Michigan, which were formerly part of our direct sales network. By merging our sales and service systems with Ellison's, we expect to increase our sales and service power in this region, which is central to the American machine industry.

Alliance with Ellison Technologies, Inc. in the USA