Support System
Maximizing Customers' Machine Operating Rates
With a view to reducing customers' machine down time, Mori Seiki improves the speed and quality of service with three sections acting in cooperation: Service Centers, Parts Centers and Technical Centers. We bring the best problem solving skills to bear in order to repair machines as quickly as we possibly can.
Parts supply
We have extensive parts bases in Iga, Dallas, Stuttgart, Singapore, Ayutthaya and Shanghai.
Service
Meticulous follow-up by experienced engineers.
Training
Technical seminars covering programming, maintenance, etc.
Applications
Proposals for upgrading systems and high-efficiency machining.
Rapid field service
The service personnel at Technical Centers throughout Japan will get instructions from the Service Center
and go straight to the customer's factory.
Using GPS cell phones, the Service Center quickly finds out which service person is closest to the customer's factory.
The tools, fixtures, manuals, measuring instruments and other equipment to enable a wide range of work to be done are stowed in our vehicles.
MORI-NET Global Edition for peace of mind
With this system, when a problem occurs at a customer's factory,
Mori Seiki's Service Center can quickly provide remote support over the Internet, from alarm diagnosis to recovery.
Service support system
The same level of service throughout the network
Service bases
| Europe | Asia/Oceania Region | Japan | North/South America Region | |
|---|---|---|---|---|
| Service Centers/Parts Centers | Stuttgart | Ayutthaya Singapore Shanghai |
Iga Chiba |
Chicago Dallas |
| Technical Centers | 18 locations | 23 locations | 44 locations | 16 locations |
| Engineering | Stuttgart Paris |
(Nagoya) | Nagoya | Chicago |
| Die & Mold | Stuttgart Milan |
Singapore Dongguan |
Iga Nara |
Chicago Dallas |
Total units shipped
182,000 units （September 2008）
Parts Center
Stuttgart
Dallas
Iga
Service network expansion
We have built new Technical Centers and expanded existing ones in regions where there is marked economic growth, such as India (New Delhi), Russia (Moscow) and China. We will continue to expand this service network into the future to ensure that customers in every region of the world can receive the same service.
Alliance with Ellison Technologies, Inc. in the USA
From April 2006 we expanded our strategic business alliance with Ellison Technologies, Inc. in the U.S.A., and started selling through them in eight Midwestern states, including Illinois, Ohio and Michigan, which were formerly part of our direct sales network. By merging our sales and service systems with Ellison's, we expect to increase our sales and service power in this region, which is central to the American machine industry.
